Finnair’s customer service functions will operate as one organisation from 1st October. It is therefore an opportune time to introduce myself to our customers. We do all we can to make your journeys as enjoyable as possible.
Safe flying is based on the good training of the pilots and the technical condition of the aircraft. But the airport’s equipment is also vital. One of the most basic items on the lesson list for all trainee pilots is the use of Flight instruments. When you’re in the clouds, you can lose track of your own – and your aircraft’s – attitude in a matter of seconds if you only trust your instincts.
thank you for all your heart-warming feedback. And I’m sorry, but as far as I’m concerned, I’m sure there’s no need to say, “Who does she think she is!”
I’m quite aware of who I am – the feedback I’ve received so far has been quite frank, and even though it has mainly dealt with my outer assets, my identity is beginning to take shape.
Aircraft are a work of art put together using many engineering elements. The number of technologies in use is phenomenal. These technologies have to communicate smoothly with each other and often in challenging conditions. For example, the typical temperature for a scheduled flight cruising height is about -50 degrees Celsius, while the temperature at the
Finland is tucked away on the top edge of Europe – so why would anyone want to fly through it to get to Asia? Even today, many people perceive the Earth as flat. The greatest difficulty in explaining Finnair’s strategy is still presented by a man who lived 500 years ago, Gerardus Mercator, who projected
Sometimes words put a damper on things; there may be too many of them or they may be the wrong ones. At other times, words are completely unnecessary, as you can simply sense the surrounding mood without a syllable being uttered.
Next week, on Thursday 27 August, the first phase of a new 150 million euro terminal complex will be opened at Helsinki-Vantaa Airport to serve long-haul route and non-Schengen customers. This is the first step towards a big change that will lies ahead in the autumn. Next Thursday, a customer arriving at the terminal will
When I bid him farewell at our destination, Mr. Kqwbrtmh (name still changed) flashed a big smile and said, “See you again soon!” A happy first-timer. Mission accomplished, I thought to myself, with an image of deafening applause and a standing ovation in my mind.
Where, how, why? To these questions, which are asked from me from time to time, I need to answer with quite a generalization, for there are so many places, manners and reasons to travel as there are people.
From June Finnair’s Sales Unit in Japan has been led by the long-serving Finnair employee Sakari “Sakke” Romu, who is also one of the company’s foremost experts on Japan. His first name may be an omen, because in Japanese ‘Sakari’ means the top, prime, first class. Sakari started with Finnair in 1981. Through different